Payment and Refund Policy

OST is a not-for-profit, registered charity with a goal to operate efficiently within a balanced budget with class tuitions as our main source of income.  This policy outlines payment requirements and refund circumstances.

1. Payment of tuition for all programs is due in accordance with the fee schedule set out below.
2. Other fee structures may be provided at the discretion of the Management – please contact the school to discuss. Need-based subsidies are available.
3. Placement in a program or workshop is not confirmed until first payment is received.
4. We encourage contactless payment wherever possible, preferably online, by either credit card (Visa or Mastercard) or e-transfer. E-transfers should be sent to office@ost-eto.ca, entering the student’s initials and the class number in the message field.

1. Prior to the start of classes (up to the starting date of the class) the student can receive: a full refund of the course fees, less a $25 administrative charge OR a full credit to be used for any future courses or workshops valid for 2 years.
2. Prior to the start of the second class, the student can receive: a refund of 96% of the course fees, less a $25 administrative charge OR a 96% credit to be used for any future courses or workshops valid for 2 years.
3. Prior to the start of the third class, the student can receive: a refund of 93% of the course fees, less a $25 administrative charge OR a 93% credit to be used for any future courses or workshops valid for 2 years.
4. Prior to the start of the fourth class, the student can receive: a refund of 90% of the course fees, less a $25 administrative charge OR a 90% credit to be used for any future courses or workshops valid for 2 years.
5. No refunds or credits will be issued after the fourth class in any program or workshop except for medical reasons.
6. All refunds will be subject to a $25 administrative charge.
7. No refunds or credits will be issued if a participant fails to attend a program, class or workshop.
8. Full refunds will be given in the case of program or workshop cancellation by OST-ETO.

We offer a 10% discount on tuition for registration in 3 or more programs or workshops (excluding the All Ages Plays, which have their own unique fee structure and family discount).

We strive to offer need-based subsidies whenever possible. To apply, fill out this online form. Other fee structures may be provided at the discretion of the Management. Please complete the application and select your preferred payment structure.

• All refunds will be subject to a $25 administrative fee.
• Full refunds will be given in the case of a camp cancellation by OST-ETO.
• Cancellations requested 30 or more days prior to start of camp will be eligible for a full refund, less the administrative fee, OR a full credit (valid for 2 years) for future OST camps, classes or workshops.
• Cancellations requested between 8 and 29 days prior to start of camp will be eligible for a full credit (valid for 2 years) for future camps, classes or workshops.
• No refunds or credits will be issued for cancellations requested within 7 days of the start of camp.
• We ask that any child who is sick or is developing new symptoms not attend camp. Please notify the office at your earliest possible convenience and we will try to fill your spot with a student on the waiting list. If we are able to fill the spot, we will offer you a refund, minus a $25 administrative fee. If we are unable to fill the spot, we will offer you a full credit to be used on a future class or camp.
• No refunds or credits will be issued if a participant fails to attend any days of the camp

Terms and Conditions