Frequently Asked Questions

We have a well-defined refund policy in place that provides options if a student decides the class is not the right fit for them after attending a few sessions. Our refund policy is as follows:

1. Prior to the start of classes (up to the starting date of the class) the student receives a full refund of the course fees, less a $25 administrative charge.
2. Prior to the start of the second class, the student receives a refund of 96% of the course fees, less a $25 administrative charge.
3. Prior to the start of the third class, the student receives a refund of 93% of the course fees, less a $25 administrative charge.
4. Prior to the start of the fourth class, the student receives a refund of 90% of the course fees, less a $25 administrative charge.
5. No refunds will be issued after the fourth class in any program or workshop except for medical reasons.
6. All refunds will be subject to a $25 administrative charge.
7. No refunds will be made if a participant fails to attend a program, class or workshop.
8. Full refunds will be given in the case of program or workshop cancellation by OST-ETO.

Yes, providing there is still space in the class, up to January 31st for classes which began in Sept/Oct and up to February 29th for classes which began in January.

Our age reference date for classes is December 31st. For example, a child turning 9 years old by December 31st is eligible for the 9-12 age group classes beginning in September. Some students may be best served in a class level either above or below their age. Please email Megan Piercey Monafu, OST’s Artistic Director, at megan@ost-eto.ca if you want advice on what class would best suit you or your child.

The second instalment is due on or before November 15th for classes which began in September and October and February 15th for classes which began in January. A reminder email will be sent out one week before the due date.

Yes, provided there is space in the class you wish to join. A price adjustment will be made if the price of the 2 classes differ.

1. Prior to the start of classes (up to the starting date of the class) the student receives a full refund of the course fees, less a $25 administrative charge.
2. Prior to the start of the second class, the student receives a refund of 96% of the course fees, less a $25 administrative charge.
3. Prior to the start of the third class, the student receives a refund of 93% of the course fees, less a $25 administrative charge.
4. Prior to the start of the fourth class, the student receives a refund of 90% of the course fees, less a $25 administrative charge.
5. No refunds will be issued after the fourth class in any program or workshop except for medical reasons.
6. All refunds will be subject to a $25 administrative charge.
7. No refunds will be made if a participant fails to attend a program, class or workshop.

No, you will not be required to pay the second instalment if you choose to withdraw before its due date.

Classes will run as normal on the Friday of the long weekend but there will be no classes on the Saturday and Monday

There will be no classes on the Friday, Saturday and Monday.

Please do not come to class if you are sick, even if you have a negative COVID-19 test. If a student comes to class and has obvious symptoms, they will be asked to wait in the office while we phone their parents to pick them up. Important Note: If a student has been sick in the last 10 days, we ask that they wear a mask in class. Please keep in mind that there are vulnerable people in our community -- and as we all know, no one needs another virus.

We strive to offer need-based subsidies whenever possible. To apply please fill out this online form. or contact the office to discuss alternative payment options at office@ost-eto.ca.

We hope to list our March Break camps by early December and Summer Camps by early March. To ensure you are among the first to hear about our camps we recommend subscribing to our newsletter.

No, there will be no regular classes over the March Break week.

Our classes for the upcoming sessions typically launch in late May and early June. To ensure you are among the first to hear about new and available classes throughout the year, we recommend subscribing to our newsletter.

Details about our individual coaching can be found at this link.

We are located on the 2nd floor of the Shenkman Arts Centre, 245 Centrum Blvd. in Orleans. If you are using the main entrance, you will find us in the back left corner, after the art gallery.

Currently, we do not have any touring shows available. However, we do provide engaging workshops for schools. For more information on our school workshops, please visit the following link.